Transport Intelligence • TR-07
Dispatching
Plan, assign and re-plan when reality moves.
Scope
What the engagement covers.
Static route plans decay within hours of the first delay. Dispatching optimizes assignment and sequence continuously against traffic, capacity and commitment windows.
Included capabilities
- Route planning and optimization against time windows and capacity
- Dynamic reassignment when delays, breakdowns or new orders occur
- Driver hours, rest and compliance constraints in the plan
- Customer visibility of estimated arrival and delivery confirmation
- Plan versus actual analysis to improve future planning assumptions
Outputs and deliverables
- Optimization model configuration
- Dispatcher and driver operating procedures
- Customer visibility and confirmation flow
- Plan versus actual performance reporting
Workflow
How it is delivered, step by step.
Each step has an owner, an entry condition and an artefact that has to exist before the next step begins.
01ModelNetwork, time windows, vehicle capability and legal constraints.
02PlanOptimized routes and sequences against service commitments.
03ExecuteDriver instruction, confirmation and status capture.
04AdaptDynamic reassignment on disruption with impact visibility.
05LearnPlan versus actual analysis feeding planning parameters.
Use cases
Where this is typically applied.
Operations where dispatchers replan manually every morning
Service fleets balancing capacity against unpredictable demand
Delivery model
The operating pattern for Transport Intelligence.
The same delivery discipline applies across every capability in this line, so combined engagements stay coherent.
Baseline
Fleet profile, incident history, fuel variance and route patterns.
Fit
On-board units, cameras, sensors and calibration per vehicle class.
Tune
Event thresholds, scoring weights and false-positive reduction.
Engage
Driver coaching cycle, league tables and supervisor routines.
Sustain
Monthly review, refresher coaching and continuous threshold tuning.
Integration
- ERP, TMS and payroll for trip, cost and incentive data.
- Maintenance systems for fault codes and service scheduling.
- HR and training records so coaching outcomes are recorded against the driver.
- Customer portals for delivery visibility where contracts require it.
Engagement approach
The programme is only credible if drivers see it as coaching rather than surveillance, so rollout includes driver briefings, an agreed scoring model and a defined appeals path.
Related
Other capabilities in Transport Intelligence.
TR-01
Basic Monitoring
The foundation layer: where the vehicle is, and what it is doing.
TR-02Fuel Control
Explain every litre between the pump and the engine.
TR-03Safe Driving
Change driving behaviour, not just record it.
TR-04Driver Monitoring System (DMS)
Detect fatigue and distraction while the driver is still on the road.
TR-05ADAS
Give the vehicle a second set of eyes on the road ahead.
TR-06Video Analytics
Evidence when it is disputed, and pattern when it is not.
TR-08Heavy Equipment Control
Track and manage machines that do not behave like vehicles.